Returns

Love it or Return it: At Amaral Jewelry, we're confident that you'll adore your jewelry. That's why we make it easy for you to see it, wear it, and love it. If, for any reason, you're not completely satisfied with your purchase, you can return it within 30 days for a full refund. However, please note that we do not cover the shipping costs for returned items. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@amaraljewelry.com. 

We'll send you a return shipping label via email, which you can use to return your item at a shipping carrier location of your choice. Please note that items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@amaraljewelry.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as customized pieces, and final sale items are not eligible for return or exchange

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

It is not possible to replace, nor exchange, returned products. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@amaraljewelry.com.